Refund policy

Refund Policy

At Revira, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return or refund.

To be eligible for a return, the item must be:

Unused and unworn
In its original condition
In its original packaging
Accompanied by proof of purchase

To initiate a return, please contact us at:

revira.support@gmail.com

Once your request is reviewed and approved, we will provide instructions for returning your item.

Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include photos of the issue. We will evaluate the situation and provide an appropriate solution.

For approved claims involving damaged, defective, or incorrect items, Revira will cover the return shipping costs.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

Used personal care products
Products damaged through misuse
Customized or personalized products
Gift cards
Final sale or clearance items
Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for a return, please contact us before initiating the return process.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Original shipping charges, if any, are non-refundable.

Exchanges

The fastest way to receive a replacement item is to return the original item (if eligible) and place a new order once the return has been approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

The item must be unused, in its original condition, and returned with proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that banks and credit card providers may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: